Tech Ops Engineering II-SUPPORT SERVICES-CTO - In House Engineering

Monitor key performance indicators: Transaction success rates Latency and response times Failure trends and retries

Transaction success rates

Latency and response times

Failure trends and retries

Build and maintain dashboards using: ELK Stack, Grafana, Kibana, Splunk, Datadog, Prometheus

ELK Stack, Grafana, Kibana, Splunk, Datadog, Prometheus

Establish proactive alerting and anomaly detection mechanisms.

Work closely with engineering teams to design and optimize: High-throughput payment switches Routing logic Settlement and reconciliation systems

High-throughput payment switches

Routing logic

Settlement and reconciliation systems

Understand and support UPI architecture, IMPS rails, and payment orchestration layers & various Payment Applications .

Trace end-to-end transaction lifecycle across distributed systems.

Coordinate with NPCI, partner banks, and TPAPs during outages, reconciliation issues, or network disruptions.

Lead integrations and ensure seamless onboarding of ecosystem participants.

Ensure compliance with: RBI guidelines and data localization mandates NPCI operational and technical standards

RBI guidelines and data localization mandates

NPCI operational and technical standards

Strong expertise in: UPI architecture and flows IMPS rails Payment gateway / switch systems Payment Hub orchestration & various Payment Applications.

UPI architecture and flows

IMPS rails

Payment gateway / switch systems

Payment Hub orchestration & various Payment Applications.

Hands-on expertise with: ELK Stack (Elasticsearch, Logstash, Kibana) Grafana, Prometheus Splunk, Datadog

ELK Stack (Elasticsearch, Logstash, Kibana)

Grafana, Prometheus

Splunk, Datadog

Experience with: CI/CD pipelines, Containerization (Docker, Kubernetes)

CI/CD pipelines, Containerization (Docker, Kubernetes)

Cloud platforms: AWS / GCP / Azure

AWS / GCP / Azure

Strong problem-solving and analytical skills

High ownership in production environments

Ability to work under pressure in real-time systems

Strong stakeholder communication and coordination

Focus on reliability, scalability, and performance

Must have can do, takes initiative, Drives end to end deliverables.

Proactive, solution-oriented mindset with ownership to resolve production issues under pressure.

Ability to clearly articulate incidents, updates, and RCA to stakeholders, leadership, and regulators.

Works effectively with cross-functional teams (engineering, product, partners, regulators).

Structured thinking to diagnose complex system failures and drive long-term fixes.

Ability to stay calm and effective during high-severity incidents and critical outages.

Knowledge of PCI-DSS compliance, Financial data governance & security best practices

Quickly adapts to changing technologies, incidents, and regulatory requirements in a fast-evolving payments ecosystem.

Precision in analysing logs, transactions, and system behaviour to avoid critical errors in production.

Effectively manage multiple incidents, tasks, and escalations in a high-pressure environment.

Ability to handle expectations and coordinate with internal teams, partners, and regulators efficiently.

Takes ownership to make quick, informed decisions during outages or critical production incidents & communications to various Stake holders including Regulatory.