Tech Engagement & Communications Specialist

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work as One Team to drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights — and we couldn’t do it without our brilliant people.

As our new Tech Engagement & Communications Specialist , you’ll play a key role in strengthening the connection between Technology and the wider business. Acting as a bridge between technical teams and operational stakeholders, you’ll ensure business needs are clearly understood, translated into actionable insight, and supported through effective engagement and communication.

Your work will help surface operational challenges, drive meaningful improvements, and ensure the right conversations, actions and outcomes happen at the right time — ultimately enhancing customer experience, improving efficiency, and supporting business growth.

As our Tech Engagement & Communications Specialist , you will: Act as the link between Technology and the business, building strong relationships and bringing teams together to identify challenges and opportunities. You’ll turn insights into clear, prioritised actions, helping to resolve pain points, to deliver value and enhance how Technology supports the business. Alongside this, you’ll play a key role in shaping and delivering Technology communications — creating clear, engaging content, evolving how we communicate, and using engagement data and insights to continuously improve reach, understanding and impact — helping colleagues stay informed and connected to Technology.

Build and maintain effective relationships as the link between Technology and the business, ensuring clear and consistent engagement

Facilitate structured sessions to surface challenges, risks and opportunities, translating these into prioritised actions and outcomes

Maintain clear visibility of actions and progress, ensuring updates are communicated and momentum is sustained through to delivery

Create and deliver clear, engaging Technology communications across a range of channels, tailored to different audiences