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Team Manager - London Heathrow Airport T4

Burberry
Hounslow, GBR
Onsite
Discovered 2 weeks ago
Retail team leadershipClient relationship managementClientelingLuxury retailSales performance managementCoaching and team development
Free

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Retail team leadershipClient relationship managementClienteling
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Role overview

Lead the Heathrow Terminal 4 store team in delivering exceptional client experiences and commercial performance.

Combine people leadership, client engagement, and operational excellence across all product categories.

Responsibilities

  • Lead, coach, and develop a team of three.
  • Drive sales performance and contribute to overall store success.
  • Build long-term client relationships and encourage loyalty.
  • Identify business growth and continuous improvement opportunities with store leadership.
  • Maintain operational standards for an efficient premium store environment.
  • Champion Burberry values and brand vision through visible shop-floor leadership.

Personal profile

  • Experience leading teams in a customer-focused retail environment.
  • Ability to inspire, coach, and develop individuals.
  • Knowledge of Heathrow operations and airport clienteling.
  • Commercial awareness and ability to balance client experience with business objectives.
  • Adaptable, resilient, proactive approach to problem-solving and decision-making.
  • Passion for luxury retail and exceptional customer experiences.

About Burberry

Burberry describes itself as a purposeful, values-driven luxury brand focused on creativity, sustainability, industry change, and community engagement.

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