Team Manager Customer Experience
Job Fit Check
Base Career helps you apply smarter for this job.
Full Job Posting
Responsibilities
- Provide customer support and resolve customer queries via call.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
Qualifications
- Freshers to 5yrs of experience with Customer Support *
- Experience in an International Voice Process.
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
- Candidates who have experience into domestic Voice Process can be considered as freshers.
Company
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
About Alorica
Global provider of customer experience and business process outsourcing solutions.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Alorica
Bilingual Spanish Customer Service Representative
Tucson, USA
Ubicación: En el lugar 1650 South Research Loop, Tucson, AZ, 85710, EE. UU. Tipo de empleo: A tiempo completo, $18/h, poyo: Atención al cliente Idioma: Debe ser fluido tanto en inglés como en español. Certificación bilin
Team Manager Customer Experience
Bengaluru, IND
About Alorica India: Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we reall
Remote Financial CSR - Must live in El Paso, TX
, USA
Remote Financial Customer Service Representative Location: Remote but must live in El Paso, TX Employment Type: Full-time About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered e
Service à la clientèle bilingue Soutien technique Travail à domicile | Remote French Bilingual Customer Service - Tech Support
, CAN
Lieu: Travail de la maison – Canada seulement Type d’emploi: Temps plein, Jusqu'à 19,35 $ CAD/h Cette offre d’emploi concerne un poste vacant existant Soutien: Soutien technique de l’expérience client Langue: Français et
Talent Acquisition Recruiter - Temporary
, USA
TA Recruiter Location: Remote Employment Type: Temporary Reporting to: TA Manager For Internal Candidates: Must not be on any corrective action or performance plans Must have held your current position for 6+ months ABOU
Learning Delivery Associate
San Antonio, USA
Learning Delivery Associate Location: San Antonio, TX (Onsite) Employment Type: Full Time ABOUT US At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer servic
Remote Customer Solutions Representative
, USA
Remote Customer Solutions Representative Location: “Work at Home Employment Type: Full-time Supporting: Telecom Sales and Service About Us We're the largest minority-owned CX provider, delivering digital-first, people-ce
Customer Support Representative Onsite Tucson, AZ
Tucson, USA
Customer Service Representative Location: Tucson, AZ Employment Type: Full-time, $17/hr Supporting: Financial Customer Service About Us We're the largest minority-owned CX provider, delivering digital-first, people-cente
Bilingual Spanish Customer Service Representative
Tucson, USA
Team Manager Customer Experience
Bengaluru, IND
Remote Financial CSR - Must live in El Paso, TX
, USA
Service à la clientèle bilingue Soutien technique Travail à domicile | Remote French Bilingual Customer Service - Tech Support
, CAN
Talent Acquisition Recruiter - Temporary
, USA
Learning Delivery Associate
San Antonio, USA
Remote Customer Solutions Representative
, USA
Customer Support Representative Onsite Tucson, AZ
Tucson, USA