oracle
Remote Customer Solutions Representative
Alorica
USA
Onsite
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Remote Customer Solutions Representative
Location: “Work at Home
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands.
For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves.
Which means when you succeed, we all do.
Here'S What The Job Really Looks Like
As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services.
In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism.
You will be assisting customers with a wide range of technical and service related concerns, including issues with calling, texting, network connectivity, slow data, and 5G home internet devices.
Key Responsibilities
- Provide outstanding customer service by responding to inbound calls, assisting with questions regarding service plans, upgrades, added services, and billing.
- Take full ownership of issue resolution while maintaining a professional and positive attitude.
- Perform troubleshooting for mobile devices and networking issues
- Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding.
- Effectively de-escalate challenging situations while maintaining a calm and positive demeanor.
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