Team Leader

We are looking for a dynamic leader who will drive operational excellence and elevate our client experience.

As Flagship Sales Team Leader you will:

Lead Team Management & People Development: Drive team performance, motivation, and engagement, overseeing daily management, training, and coaching of sales staff, and contributing to recruitment and people development strategies.

Oversee Boutique Operations and Performance Management: Ensure compliance with all policies and guidelines, manage client and sales tools, analyze boutique performance, and support the implementation of action plans to achieve sales targets, including inventory participation.

Drive Sales Achievements & Client Portfolio Development: Deliver exceptional client experiences, master sales processes, adapt to client needs, manage negotiations, represent the Maison at client events, achieve sales targets, and cultivate strong client relationships.

We believe in shared success and understanding that with your actions you elevate your team and the Maison. To contribute to team success, you will demonstrate:

3+ years in a Luxury Retail Managerial role

Maturity, personal leadership, and assertiveness.

Excellent verbal and written communication skills.

A strong work ethic and a passion to deliver excellent client service.

Well-organized with a high level of accuracy and strong business acumen.

Well-developed problem-solving skills with the ability to follow through and provide solutions, including managing and diffusing difficult situations.

Proactive and positive attitude towards colleagues and clients.

Flexibility and adaptability to changes.

Exceptional grooming and personal presentation.

Experience within luxury retail.

A great opportunity to be a part of a dynamic and diverse team

The chance to work collaboratively with an array of creative and strategic minds, both locally and globally

We offer a plethora of opportunities within Cartier and the wider Richemont Group to help you develop and take your career to the next level.

Our recruitment process is designed for mutual discovery. Here is what to expect:

Initial Call: A conversation with our Talent Acquisition team to discuss the role, team, and Richemont/Cartier.

Interviews: Meetings with key business leaders including the Boutique Management team, HR Team and Commercial Director, to explore your expertise and vision.

Background checks: The successful candidate will commence their journey with the Maison after all required pre-employment screenings have been completed.

Ignite your passion for luxury and make a meaningful impact at Cartier – apply now!

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