Team Leader - Contact Centre

You're on the floor.

You're coaching in the moment.

You're celebrating wins.

You're lifting confidence.

You're helping people become more than they thought they could be.

Most importantly, you lead by example!

Leading daily operations and service delivery

Coaching and developing team members to achieve their potential

Driving service excellence and continuous improvement

Building strong relationships across the business

Supporting recruitment, onboarding and capability development

Creating a culture where people are engaged, empowered and successful

Proven experience leading and developing customer service or contact centre teams

A genuine passion for coaching, mentoring and building capability

Strong customer focus and a drive to deliver outstanding outcomes

The ability to balance service, quality, people and performance

Strong relationship-building and communication skills

Confidence using data and operational insights to improve results

Resilience, adaptability and a positive approach to change

You're the type of leader who believes good is never good enough.

You constantly look for better ways of working.

You inspire people around you to raise the bar.

Because your goal isn't to be part of a great service team, It's to build the service team everyone else measures themselves against!

At Netwealth, we're ambitious, innovative and relentlessly customer-focused. We're proud of our culture and our values, and we're committed to helping our people grow, develop and do meaningful work every day.

If you're excited by the idea of being a founding leader in a new Adelaide Contact Centre pod and creating a service experience that sets the benchmark across the industry, we'd love to hear from you.

At Netwealth, we believe a fulfilling career is built on growth, balance, and belonging . Our people are our greatest strength, and we’re committed to supporting you at every stage of life because when you thrive, so do we.

We're proud to be recognised as one of Australia's top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.

Our flexible hybrid model supports balance, with just 4 days in the office each fortnight. When you’re in, you’ll enjoy working from one of our modern, thoughtfully designed spaces across Australia – including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable, and in Melbourne, you’ll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.

We offer benefits designed for your wellbeing and personal development, including;

Family-friendly support : Paid parental leave and a fully funded school holiday program

Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services

A vibrant culture: social events, trivia nights, and corporate sports

Employee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers Group

Community Impact: Paid volunteering and our Netwealth Impact Group

We're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. It's one of our core values. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives. And we're certified by WORK180, Family Friendly Workplaces and Great Places to Work.

If you're excited by the opportunity but don't meet every requirements, we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.

Need adjustments during the recruitment process? Contact us at talent@netwealth.com.au