Team Leader- Concierge
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Key skills for this role
Role Overview
Support the efficient running of the concierge department in line with Hyatt International corporate strategies and brand standards.
Assist the Front Office or Assistant Front Office Manager with guest service department operations.
Help ensure employee, guest, and owner expectations are met.
Key Skills for This Role
Full Job Posting
Role Overview
Support the efficient running of the concierge department in line with Hyatt International corporate strategies and brand standards.
Assist the Front Office or Assistant Front Office Manager with guest service department operations.
Help ensure employee, guest, and owner expectations are met.
Responsibilities
- Manage and support concierge operations and administration.
- Plan, organize, direct, and control the concierge operation.
- Help run the guest service department as an independent profit center.
- Deliver high guest satisfaction through effective concierge service.
Qualifications
- A relevant degree or diploma in Hospitality or Tourism management is preferred.
- At least one year of experience as a Team Leader - Concierge is required.
- Clefs d'Or certification is advantageous.
- Strong problem-solving, organizational, and interpersonal skills are required.
- Candidates must be eligible to fulfill the statutory requirements to work in Qatar.
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