Team Leader – Client Acquisition & Retention (Sales)
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Key skills for this role
About the Role
IBN Group is hiring a Team Leader to drive sales team performance, achieve benchmarks, and ensure high-quality client management. The role involves leading, mentoring, and monitoring Relationship Managers.
Key Skills for This Role
Responsibilities
- Drive team performance and achieve organizational benchmarks
- Lead, mentor, and monitor Relationship Managers to maximize productivity
- Manage performance and target achievement
- Provide training and development to team members
- Monitor processes and ensure quality assurance
- Handle client complaints and feedback
- Manage CRM and follow up processes
- Manage productivity and efficiency
Requirements
- Minimum 2 years of experience in sales, customer handling, and customer service
- Bachelor’s degree in Business, Finance, or related field
- Prior experience in Forex / Financial Services / Sales Team Handling
- Experience in managing RM / Sales teams with target driven roles
- Strong communication skills
- Sales driven mindset
Full Job Posting
About Us
- We are IBN Group, a diversified business group with a dynamic portfolio of 7+ companies operating across fintech, education, export, and more.
Role Overview
- The Team Leader will be responsible for driving team performance, achieving organizational benchmarks, and ensuring high quality client management.
Key Skills & Competencies
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Analytical mindset with performance tracking capabilities
- Problem solving and decision making skills
- Strong understanding of sales processes and client lifecycle
- Ability to train, coach, and mentor team members
Key Responsibilities
- Performance & Target Management
- Team Leadership & Support
- Training & Development
- Process Management & Monitoring
- Quality Assurance & Feedback
- Client & Complaint Handling
- CRM & Follow Up Management
- Productivity & Efficiency Management
Requirements
- Strong communication skills
- Sales driven mindset
- Minimum 2 years of experience in sales, customer handling, and customer service
- Bachelor’s degree in Business, Finance, or related field
- Prior experience in Forex / Financial Services / Sales Team Handling
- Experience in managing RM / Sales teams with target driven roles
What We Offer
- Good salary + very attractive incentives
- High growth career opportunity
- Professional and supportive work environment
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