Team Leader, Cash Ops

Job Summary

Key Responsibilities

• To discharge operational duties of the Cash Management Operations i.e. Pre-Processing, Processing (Payment, Investigations and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met
• To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.
• To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients.
• To implement quality initiatives and activities of the division in accordance to the Group’s Quality System
• Strategy • Manage teams in building a stronger relationship with our clients and customers. • Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. • To accelerate new generation of leaders. • Manage all initiatives to get more fit and flexible in the way we work. • Focus on proving that we are here for good.

Other Responsibilities

• Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output. • Meeting of own performance objectives and contribute in achieving the team’s objectives. • Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set. • Coaching selected team members to achieve the desired level of productivity and competency. • Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management. • Complete non-routine assigned task (e.g. testing, BCP) within the set deadline. • No complaints from customers related to poor and indifferent service attitude and discourtesy. To pick up calls by 3 rings using standard script and practice standard code of SQ one bank. • Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management. • No major adverse findings from internal auditors or external auditors including quality audits. • Higher productivity as staffs understands and subscribes to total Quality concept. • Higher efficiency in CMO systems processing and improved work procedure via continuous system enhancements and revised work procedures

Skills and Experience

• Remittance Processing • Banking products • Branch Banking Systems

Qualifications

• Academic or Professional Education/Qualifications; University educated • Licenses and Certifications/accreditations; none additional • Professional Memberships: relevant memberships to be agreed • Bank training; none additional • Languages; English

About Standard Chartered

What we offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.