{bc}
Apply
linkedin

Team Leader – Call Center (FinTech), Dubai, UAE

Brihati Global Edge Solutions
Dubai, UAE
Fulltime
Mid-Senior
AED 8,000/month
1 months ago
CallCenterFintechLeader
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

CallCenterFintech
Smart Apply

Full Job Posting

Overview

Job Title: Team Leader – Call Center (FinTech)

Salary

Up to

Benefits

As per

About The Role

We are seeking a highly motivated and experienced

Team Leader

to oversee call‑center operations for a leading FinTech client.

The ideal candidate will have strong leadership capabilities, hands‑on call‑center experience, and the ability to manage a high‑performance team in a fast‑paced environment.

Key Responsibilities

  • Lead, supervise, and motivate a team of call‑center agents to achieve daily and monthly performance targets.
  • Monitor team performance, provide coaching, and conduct regular feedback sessions.
  • Ensure adherence to quality standards, scripts, and compliance guidelines.
  • Handle escalated customer issues and ensure timely resolution.
  • Prepare daily/weekly/monthly performance reports for management.
  • Coordinate with cross‑functional teams to improve processes and customer experience.
  • Support onboarding and training of new team members.
  • Maintain a positive and productive work environment.

Required Qualifications & Experience

  • **5+ years**
  • of total professional experience.
  • Minimum
  • 1 year

Team Leader

  • in a call‑center/BPO environment.
  • **FinTech industry experience**
  • is highly preferred.
  • Strong understanding of call‑center KPIs, SLAs, and performance metrics.
  • Excellent communication, problem‑solving, and people‑management skills.
  • Ability to work in
  • rotational shifts
  • .
  • Must be
  • immediately available
  • to join.
  • Why Join?
  • Opportunity to work with a
  • prime, well‑established client
  • in the UAE.
  • Competitive salary package with benefits as per MOHRE.
  • Growth‑oriented, dynamic work environment.

How To Apply

Email your resume:

bharti.shivhare@brihatisglobal.com

Call And Whatsapp

+971 502980048 \| +971 523172799

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Brihati Global Edge Solutions

Customer Service Representative – Logistics / Shipping

Dubai, UAE

YesterdayFull Time

Client Relations Officer ( Shipping ) – Dubai, UAE

Dubai, UAE

3 weeks agoFull Time

Shipping Operations & Client Relations Officer – Dubai, UAE

Dubai, UAE

3 weeks agoFull Time

Logistics, Shipping & Client Relations Coordinator – Dubai

Dubai, UAE

3 weeks agoFull Time

Export-Import & Client Relations Representative - Dubai, UAE

Dubai, UAE

3 weeks agoFull Time

Urgent Hiring - Assistant Manager-Call Center - Arabic Speaking Dubai, UAE

Dubai, UAE

1 months agoFull Time

Urgent Hiring - Assistant Manager-Call Center - Arabic Speaking Dubai, UAE

Dubai, UAE

1 months agoFull Time

Urgent Hiring-Assistant Manager_Call Center - Arabic Speaking Dubai, UAE

Dubai, UAE

1 months agoFulltime