Customer Service Representative – Logistics / Shipping
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Key skills for this role
About the Role
Brihati Global Edge Solutions seeks a Customer Service Representative for logistics/shipping in Al Karama, Dubai. The role involves handling customer queries, coordinating shipments, managing documentation, and ensuring smooth logistics operations.
Key Skills for This Role
Responsibilities
- Handle customer queries through calls, emails, and other communication channels
- Coordinate with operations teams, shipping lines, agents, and transporters
- Track import/export shipments and provide timely status updates to customers
- Manage shipping documentation such as BL, invoices, delivery orders, and related documents
- Resolve customer concerns and maintain strong client relationships
- Maintain accurate records of shipments, customer interactions, and operations
- Ensure timely follow up on shipment schedules and operational activities
- Coordinate internally to ensure smooth logistics and delivery processes
- Support daily logistics operations and customer service activities
- Ensure compliance with company processes and operational standards
Requirements
- Bachelor’s degree in any discipline
- 1–2 years of experience in Logistics, Shipping, or Freight Forwarding
- Knowledge of import/export procedures and shipping documentation
- Good English communication and customer handling skills
- Basic knowledge of MS Excel and email handling
- Strong coordination and problem solving abilities
- Ability to work in a fast paced logistics environment
- Good organizational and multitasking skills
Full Job Posting
Job Summary
- A Customer Service Representative (CSR) in Logistics / Shipping is responsible for handling customer communication, coordinating shipment activities, managing documentation, and ensuring smooth logistics operations.
- The role requires strong coordination skills, customer handling abilities, and knowledge of import/export processes.
Key Responsibilities
- Handle customer queries through calls, emails, and other communication channels
- Coordinate with operations teams, shipping lines, agents, and transporters
- Track import/export shipments and provide timely status updates to customers
- Manage shipping documentation such as BL, invoices, delivery orders, and related documents
- Resolve customer concerns and maintain strong client relationships
- Maintain accurate records of shipments, customer interactions, and operations
- Ensure timely follow up on shipment schedules and operational activities
- Coordinate internally to ensure smooth logistics and delivery processes
- Support daily logistics operations and customer service activities
- Ensure compliance with company processes and operational standards
Requirements & Skills
- Bachelor’s degree in any discipline
- 1–2 years of experience in Logistics, Shipping, or Freight Forwarding
- Knowledge of import/export procedures and shipping documentation
- Good English communication and customer handling skills
- Basic knowledge of MS Excel and email handling
- Strong coordination and problem solving abilities
- Ability to work in a fast paced logistics environment
- Good organizational and multitasking skills
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