Team Leader

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

The Team Leader leads and manages teams of Records Support Associates and other support staff in a high-volume production environment at Passport Headquarters.

This key supervisory role ensures smooth daily operations, workload balancing, high-quality performance, and full compliance with procedures and internal controls.

• Plan, direct, and coordinate daily activities including mail open, cashier functions, image capture, image review, data entry, quality control, and PRISM operations.
• Set work priorities and ensure smooth transition of work between teams.
• Monitor workload and recommend staff assignments to accommodate fluctuating demands.
• Provide regular operational feedback, status updates, attendance reporting, and production activity reporting.
• Ensure staff adherence to performance standards, established procedures, and internal controls.
• Assist in training contract personnel and contribute to continuous process improvement.