Refresh Technician

• Experience installing software on laptop and/or desktop computers.
• Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.
• Self-starter, dependable/reliable, work independently or in a team environment
• Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.
• Detail-oriented, proactive, and highly organized
• Basic knowledge of workstation hardware
• Technical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage, etc. preferred
• Capable of prioritizing work and multi-tasking
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint etc.)
• Strong written and verbal communication skills.

• Direct experience working on a laptop imaging, hardware deployment and refresh projects a plus.
• Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)
• 1 year or more of experience working with IT hardware.
• One or more industry standard certifications- A+, Security+, Network+; etc. preferred

· Must be able to move/handle equipment up to 40 pounds such as servers, workstations, monitors, etc.

DANE LLC is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran