Team Leader
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- Allocate work orders effectively to individual Technicians and monitor job progress.
- Ensure Technicians accurately clock on and off work operations.
- Monitor workshop productivity, efficiency, and lost time.
- Ensure repairs are started and completed within agreed timelines.
- Liaise with Service Advisors to clarify customer concerns and work-order requirements.
- Translate customer concerns into clear and accurate work instructions for Technicians.
- Provide technical guidance, support, coaching, and mentoring to Technicians.
- Ensure repairs are carried out in accordance with manufacturer procedures and workshop manuals.
- Ensure Technicians use the correct tools and equipment safely and appropriately.
- Assess customer concerns through inspection, road tests, diagnostics, or other appropriate methods.
- Identify and support the resolution of repeat repairs and technical issues.
- Liaise with the manufacturer for technical assistance and required reporting.
- Monitor repair quality and complete quality-control checks where applicable.
- Report work-quality, tooling, equipment, and resource issues to the Workshop Manager.
- Ensure all work performed and defects identified are accurately recorded on work orders.
- Support Service Advisors with initial diagnostic activities and vehicle handovers when required.
- Promote safe working practices and the protection of customer property and the environment.
- Perform any other reasonable duties assigned by management to support departmental objectives.
- Diploma or Bachelor’s degree in Automotive Engineering, Automotive Technology, or a related field.
- Minimum 4 years of relevant automotive technician experience.
- Relevant technical certification or qualification is required.
- Previous experience in a Team Leader, Senior Technician, or supervisory role is preferred.
- Strong knowledge of automotive repair, diagnostics, and manufacturer procedures.
- Valid UAE driving license.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Strong organizational skills with the ability to prioritize tasks without compromising quality.
- Fair, professional, and team-oriented approach.
- Computer literate with good knowledge of MS Office and computerized workshop systems.
- Strong problem-solving and decision-making skills.
- Join an established and respected automotive organization in the UAE.
- Work with the MG brand and a professional workshop team.
- Be part of a supportive and performance-driven working environment.
- Opportunities for professional growth and technical development.
- Gain exposure to advanced automotive service operations and manufacturer standards.
- Competitive compensation and benefits package.
About Ali & Sons Holding
Integrated engineering, utilities, and industrial solutions in the UAE.
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