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Team Lead - Seller support

TASC Outsourcing
Dubai, UAE
Fulltime
Entry
2 months ago
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Overview

Job Title - Team Lead - Seller support

Type - 1 year extendable contract

Key Responsibilities

  • Manage end-to-end onboarding and go-live activities for retail brand partners on the platform.
  • Handle legal documentation, commercial agreements, account setup, cataloguing, inventory, and payment configuration.
  • Ensure successful system integration, device setup, and staff training before launch.
  • Track onboarding progress and proactively identify or escalate delays.
  • Act as the primary operational point of contact for live brand partners and resolve day-to-day seller issues.
  • Coordinate with internal teams to resolve operational concerns while ensuring adherence to SOPs and conducting periodic store visits.
  • Handle and manage a team of 5–10 Seller Ops Executives/Senior Executives, including workload allocation, target setting, coaching, and performance reviews.
  • Monitor KPIs such as onboarding completion, seller satisfaction, query resolution, fill rate, and cancellations while maintaining accurate reports and trackers.

Preferred Skills & Traits

  • Must have directly managed a team of 5–10 people.
  • Strong background in e-commerce operations is preferred.
  • Hands-on experience in KPI management and performance reporting.
  • Excellent communication skills in English are mandatory.
  • Experience in onboarding, account management, or seller/partner support is preferred.

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