Team Lead - Member Support

Prior customer-facing work experience (retail, call center, hospitality, etc.)

Excellent written and verbal communication skills

Outgoing and personable — you enjoy connecting with people.

Tech-savvy with comfort using spreadsheets, documents, and CRMs

Organized and detail-oriented , with project coordination or reporting experience

Passionate about helping others and improving access to affordable care

Promotion potential to take on increasing levels of responsibility

Flexible schedule to ensure occasional requests outside traditional business hours (our busiest times at the 1st of each month)

Bachelor’s degree preferred , but we value equivalent experience.

Chicago-based or able to work from our Chicago location part of the week

3+ years in a customer/member support role similar to that at RxSaveCard

Clear ability to lead others as a role model, coach, and advocate

Highly organized with the ability to be metrics-driven, focused on operational efficiency, and member-focused satisfaction

Technical and Organizational skills to design and maintain efficient processes and systems (CRM, case trackers, spreadsheets, etc)

You’ll join a purpose-driven team that’s rethinking how pharmacy benefits work. Every call you take and every member you help contributes directly to lowering healthcare costs for families across the country.

We believe in growth — for our mission and for our people. Show us what other skills you bring to the table, and we’ll help you grow into new opportunities as we continue to expand.