Team Lead-Fire Alarm
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Key skills for this role
About the Role
Manages the distribution of assignments and calls to technicians and engineers. Manages own and others' workload; diagnoses and fixes complex issues of end-user systems Keeps up.
Key Skills for This Role
Responsibilities
- Manages the distribution of assignments and calls to technicians and engineers.
- Diagnoses and fixes complex issues of end user systems.
- Keeps up to date on new technological developments of relevant systems.
- Develops new and modified equipment to enhance efficiency.
- Ensures compliance with service levels pertaining to end user support.
- Maintains high energy level and ensures end user satisfaction.
- Monitors customer calls, specifying progress and resolution details.
- Maintains accurate project records and monitors equipment performance.
- Ensures industry and local physical security processes are followed.
- Updates site material requirements to Project/Operations Manager.
- Escalates site technical issues to manufacturers.
- Provides training and develops skills of the team and peers.
Requirements
- Experience managing distribution of assignments and calls to technicians and engineers.
- Ability to diagnose and fix complex issues of end user systems.
- Knowledge of industry and local physical security processes.
- Sufficient knowledge and skills for value engineering and cost effective solutions.
Full Job Posting
Responsibilities
- Manages the distribution of assignments and calls to technicians and engineers.
- Manages own and others' workload; diagnoses and fixes complex issues of end user systems.
- Keeps up to date on new technological developments of relevant systems.
- Develops new and modified equipment to enhance equipment efficiency.
- Ensures compliance with the service levels pertaining to end user support.
- Maintains a high energy level of self and team and ensures end user satisfaction.
- Monitors customer calls, clearly specifying progress and resolution details.
- Maintain accurate project records and monitor equipment performance.
- Ensure industry and local physical security processes are followed.
- Update site material requirements to the Project/Operations Manager/Material Coordinator.
- Escalates site technical issues to the manufacturers.
- Provides training, develops skills, and improves the performance of the team and peers.
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