Teaching Assistant
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Key skills for this role
About the Role
The British Council is hiring a Teaching Operations Assistant (Hourly Paid) in Riyadh, Khobar, or Jeddah. The role supports teaching centre operations, provides customer service, assists teachers with young learners, and handles administrative tasks.
Key Skills for This Role
Responsibilities
- Act as Young Learner Teaching Assistant to support teachers delivering classes to children
- Meet and greet students and coordinate customer flow during registration periods
- Answer first level enquiries face to face or by phone
- Assist with administrative tasks such as filing, scanning, archiving, and updating documents
- Monitor waiting lists and contact customers about new classes and schedule changes
- Prepare and print YL and adult student reports
- Add YL students and Modules to LMS and support parents with LMS issues
- Abide by British Council Safeguarding policy and monitor young learners for signs of distress
Requirements
- High School Certificate
- B1 level English
- B1 level Arabic
- Working/volunteering experience in customer facing role
- Intermediate command of MS Excel, Word and Outlook
- Right to live and work in Saudi Arabia
Full Job Posting
Role Purpose
- To deliver high quality and efficient customer services to internal and external teaching centre customers.
- To support the Teaching Centre in the delivery of quality courses, especially Young Learners.
- To help the Operations team with administrative tasks ensuring day to day running of the teaching centre.
Main Accountabilities
- Acting as a Young Learner Teaching Assistant to support teachers delivering classes to children.
- Assisting teachers in young learner lessons, supervising young learners, and maintaining good classroom behaviour.
- Liaising with YL coordinator and operations team regarding absent students.
- Meeting and greeting students on the first day of courses each term.
- Coordinating customer flow during registration periods.
- Answering first level enquiries face to face or on the phones.
- Responding appropriately to email/letter enquiries.
- Working with Operations team to monitor waiting lists.
- Contacting customers about new classes and schedule changes.
- Ensuring BC tests, registration forms, class lists, registers, timetables are handled to agreed standards.
- Participating in marketing and promotion strategy by distributing surveys.
- Preparing and printing YL and adult student reports.
Person Specification
- High School Certificate (essential)
- University Degree or Diploma in any field (desirable)
- B1 level English (essential)
- B1 level Arabic (essential)
- Working/volunteering experience in customer facing role (essential)
- Intermediate command of MS Excel, Word and Outlook (desirable)
- Experience of working in an educational institution (desirable)
- Experience of working with children (desirable)
Role Requirements
- Right to live and work in Saudi Arabia
- Direct contact or managing staff working with children? Yes
- Appropriate police checks and three satisfactory references are mandatory
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