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Tagalog Customer Service Executive
Integrated Language Solutions
Chennai, IND
Full-time
Mid · 1+ years experience
Hybrid
Discovered 3 weeks ago
ZendeskFreshdeskSalesforceCRMCustomer support software
Free
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Key Skills for This Role
ZendeskFreshdeskSalesforceCRMCustomer support software
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Key Responsibilities:
- Customer Interaction : Communicate effectively with Tagalog-speaking customers through multiple channels (phone, email, live chat, and social media) to address inquiries, concerns, and complaints.
- Issue Resolution : Provide solutions to customer issues or escalate complex cases to the appropriate team. Ensure that all issues are handled promptly and professionally, with a focus on customer satisfaction.
- Product Knowledge : Stay informed and updated on company products, services, and policies to provide accurate and relevant information to customers.
- Record Keeping : Log customer interactions and follow-up actions accurately in the Customer Relationship Management (CRM) system to ensure seamless communication and tracking.
- Follow-Up : Perform follow-up calls or emails to ensure customer issues are resolved and that the customer is fully satisfied.
- Collaboration : Work closely with other teams (e.g., Sales, Technical Support, and Product Development) to ensure customer needs are met and issues are resolved effectively.
- Quality Assurance : Ensure that all customer interactions maintain a high level of professionalism and meet company standards.
- Feedback and Improvement : Collect customer feedback and report common issues or suggestions to help improve products, services, and support processes.
Requirements
- Fluency in Tagalog (both written and spoken) is essential; proficiency in English is also required.
- Customer Support Experience : A minimum of 1-2 years of experience in a customer service role, preferably in a call center, retail, or customer-facing environment.
- Excellent Communication Skills : Strong verbal and written communication skills, with the ability to convey information clearly and in a friendly, approachable manner.
- Problem-Solving Abilities : Strong analytical and problem-solving skills, with the ability to think on your feet and find effective solutions to customer issues.
- Tech-Savvy : Comfortable using customer support software, CRM tools, and digital platforms to track and resolve customer inquiries.
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