zoho_recruit
Sinhalese Customer Support Executive
Integrated Language Solutions
Gurugram, IND
Full-time
Mid · 2+ years experience
Onsite
Discovered 3 weeks ago
ZendeskFreshdeskSalesforce
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
ZendeskFreshdeskSalesforce
Key Skills for This Role
ZendeskFreshdeskSalesforce
Full Job Posting
Key Responsibilities:
- Customer Interaction : Handle customer inquiries, complaints, and feedback in Sinhala via phone, email, live chat, and social media, ensuring clear and effective communication.
- Issue Resolution : Resolve customer issues by providing appropriate solutions or escalating complex cases to the relevant departments, maintaining high levels of customer satisfaction.
- Product Knowledge : Keep up to date with the company’s products, services, and policies to ensure you provide accurate information to customers.
- Record Keeping : Accurately log customer interactions and track resolutions in the customer relationship management (CRM) system.
- Follow-Up : Perform follow-up tasks to ensure customer satisfaction and inform customers of the status of their issues or requests.
- Collaboration : Work closely with the technical support, sales, and product teams to ensure customers receive the best service and support possible.
- Quality Assurance : Ensure every interaction with customers reflects the company’s high standards of professionalism and service quality.
- Feedback and Improvement : Collect feedback from customers to identify areas for improvement in service and communicate these insights to the relevant teams for process optimization.
Requirements
- Fluency in Sinhalese (both written and spoken) is essential; proficiency in English is also required.
- Customer Support Experience : Minimum of 1-2 years in a customer service role, preferably in a call center, help desk, or customer-facing environment.
- Excellent Communication Skills : Strong verbal and written communication skills in Sinhala, with the ability to explain complex concepts in a simple, easy-to-understand manner.
- Problem-Solving Skills : Strong analytical skills to identify issues and provide quick and effective solutions to customer problems.
- Tech-Savvy : Comfort and proficiency in using customer support software, CRM tools, and other digital platforms to track and resolve customer inquiries.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Integrated Language Solutions
Spanish Language Professionals with Finance and Accounting Expertise
Bengaluru, IND
MidContract
Discovered 3 weeks agoView →
Chinese Language Translator and Interpreter
Gurugram, IND
Discovered 3 weeks agoFull-time
Spanish Language Professionals with Finance and Accounting Expertise
Bengaluru, IND
Discovered 3 weeks agoContract
Afrikaans Customer Support Executive
Chennai, IND
Discovered 3 weeks agoFull-time
Customer Service Executive - Italian
Gurugram, IND
Discovered 3 weeks agoFull-time
Tagalog Customer Service Executive
Chennai, IND
Discovered 3 weeks agoFull-time
Executive/Sr.Executive - Thai
Hyderabad, IND
Discovered 3 weeks agoFull-time
Database registration - Japanese I Chinese I Korean
, IND
Discovered 3 weeks agoFull-time
Customer Service Executive - Spanish
Gurugram, IND
Discovered 3 weeks agoFull-time