workable
Systems Support Professional
Jolera
Vancouver, CAN
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
Windows Operating SystemsMacOSiOSWindows ServerActive DirectoryDHCP
Free
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Windows Operating SystemsMacOSiOS
Key Skills for This Role
Windows Operating SystemsMacOSiOSWindows ServerActive DirectoryDHCP
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Qualifications
- 1-3 years experience in a technical support role.
- Relevant Degree/Diploma or equivalent.
- Proven problem-solving and analytical skills.
- Excellent attention to detail.
- Ability to document processes and accept feedback.
- Strong ability to work within a team environment.
- Excellent communicator and personable.
- Ability to make sound judgment calls and escalate to senior resources when needed.
- Able to lead conversations of a technical nature with end users who may not have any technical expertise.
- Some knowledge of database technologies is an asset.
- Strong knowledge of all Endpoint OS – Windows Operating Systems, MacOS, iOS.
- Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, -Adobe Creative Suite, etc.).
- Someone who thrives in a fast-paced, high-energy environment.
- Always conducts with a poised and professional demeanor.
- Able to work collaboratively within a team.
- Assets
- Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+.
- Previous experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution.
- Hands-on Experience with print publishing software.
- Experience in time-critical manufacturing/production environments.
Benefits
- What We Offer
- Competitive compensation package & benefits package
- Company Perks, and various brand discounts
- Company events, recognitions, and celebrations
- Career development and growth opportunity.
- At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.
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