Bilingual Systems Support Professional

Qualifications

• 1-3 years experience in a technical support role.
• Relevant Degree/Diploma or equivalent.
• Proven problem-solving and analytical skills.
• Excellent attention to detail.
• Ability to document processes and accept feedback.
• Strong ability to work within a team environment.
• Excellent communicator and personable.
• Ability to make sound judgment calls and escalate to senior resources when needed.
• Able to lead conversations of a technical nature with end users who may not have any technical expertise.
• Some knowledge of database technologies is an asset.
• Strong knowledge of all Endpoint OS – Windows Operating Systems, MacOS, iOS.
• Strong knowledge of common client-side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, -Adobe Creative Suite, etc.).
• Someone who thrives in a fast-paced, high-energy environment.
• Always conducts with a poised and professional demeanor.
• Able to work collaboratively within a team

Assets

Benefits

• What We Offer
• Competitive compensation package & benefits package
• Company Perks, and various brand discounts
• Company events, recognitions, and celebrations