Systems Support Engineer

Mindpool is hiring for App support, windows, SQL and monitoring tool.

Experience & Knowledge: 3+ years' overall IT experience Experience/Knowledge on Application/Infrastructure Monitoring tools/solutions: DynaTrace/AppDynamics/NewRelic or other Application Performance management tool etc.

in Windows servers infrastructure and .Net based Application Support IIS, worker process thread, Web config, Certificate binding Event Logs Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes etc.

Perfmon Windows cluster COM+ Intermediate to Professional level of experience of SQL.

E.g.

SQL Jobs, SQL queries, Blocking, Always On Basic Knowledge of Azure and servers hosted on Azure along with AD and Domain Controller.

with ITSM tools such as Service desk/ServiceNow.

Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage) International support experience (preferably US or Europe i.e. good command of verbal and written English) Knowledge/Experience on office applications, Word/Excel/Powerpoint/Access.

Academic and Professional Qualifications: Bachelor’s Degree in computer science/IT Any relevant IT certification would be a plus Excellent verbal/oral communication skills Self-motivated