Systems Support Engineer

Work with Engineering to provide supporting information and log files when an escalated ticket is being worked by Engineering.

Be familiar with user functions related to all Clever products at the customer’s location.

Support the underlying servers that support Clever Devices’ applications.

Understand the onboard bus equipment. Ability to troubleshoot issues with the systems on board including IVN, TSP, APC, Farebox, IP Routers

Have a basic understanding of the general structure and components of a transit Vehicle. Electrical, J1939, J1708, Ethernet, Multiplexors.

Understand how to make simple queries using SQL Server Management Studio

Be familiar with string queries and log file analysis techniques.

Travel to customer sites as needed.

Required Skills:

5+ years of experience in a technical support or engineering environment which involves hardware, software, data, and communications technologies troubleshooting

Minimum of bachelor’s level degree in Computer Science, Engineering, or equivalent

Proven track record of creating comprehensive solutions and establishing priorities that provide the best-balanced solution.

Good communication skills including oral, written, and customer approach

Familiar with SQL Management Studio and SQL Databases.

Familiar with Server Hardware and Microsoft Server Operating Systems.

Familiar with TCP/IP and network configuration.

Basic understanding of Electronics and reading schematics.

Must be able to travel locally, nationally, and internationally as required.

Must be familiar with Excel, Word, Visio, PPT, Teams, and Outlook.

Must possess a Valid Driver’s license and be able to commute daily to an office.

Preferred Skills:

Experience with Jira and Confluence software.

Familiar with Splunk and data mining using Splunk.

Understanding of Hardware and systems used onboard transit buses.

Understanding of mechanical systems on vehicles as well as Electrical and J1939/J1708.

Coding background. C#, C++, Python.

Familiar with PowerShell scripts.

Familiar with using Grep and string queries.

Understanding of Security fundamentals; Firewalls, AV software, and ACLs.

Familiar with installing and supporting Java, Apache Tomcat, MSSQL.

Familiar with HTML, JSON, XML formats.

Clever Devices is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget.

In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.