Systems Operations Specialist
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Key skills for this role
About the Role
Nylas is seeking a Systems Operations Specialist to support and improve go-to-market operational systems. You will maintain CRM platforms like HubSpot, troubleshoot workflows, create dashboards, and automate processes.
Key Skills for This Role
Responsibilities
- Support and maintain go to market systems including HubSpot, Vitally, and other operational platforms
- Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes
- Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests
- Create and maintain dashboards and reporting for pipeline, customer health, renewals, and forecasting
- Support integrations and data flow between CRM, billing, product, analytics, and customer support systems
- Perform data cleanup and improve CRM hygiene
- Document processes, troubleshooting guides, and operational playbooks
- Identify opportunities to automate repetitive work using workflows and AI tools
Requirements
- 3+ years of experience supporting business systems, operations, revenue operations, or similar function
- Experience with CRM platforms such as HubSpot or Salesforce
- Experience creating or supporting workflows, automations, reporting, and operational processes
- Strong analytical and problem solving skills
- Excellent communication skills
Full Job Posting
Company Overview
- Nylas provides APIs for email, calendar, and contact management features, supporting over 100,000 developers and 900+ companies globally.
Team Overview
- Central Operations is the operational backbone of the go to market organization, supporting Sales, Customer Success, Marketing, Finance, and Product teams.
Role Overview
- The Systems Operations Specialist supports and improves operational systems behind the go to market organization, reporting to the Program Manager, Business Operations.
What You'll Do
- Support and maintain go to market systems including HubSpot, Vitally, and other operational platforms.
- Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
- Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests.
- Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.
- Create and maintain dashboards and reporting for pipeline, customer health, renewals, forecasting, and other key metrics.
- Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
- Perform data cleanup, improve CRM hygiene, and maintain data accuracy.
- Document processes, troubleshooting guides, and operational playbooks.
- Identify opportunities to automate repetitive work using workflows, AI tools, and other technologies.
- Assist with cross functional operational projects.
What You'll Bring
- 3+ years of experience supporting business systems, operations, revenue operations, or similar function.
- Experience with CRM platforms such as HubSpot, Salesforce, or similar.
- Experience creating or supporting workflows, automations, reporting, and operational processes.
- Strong analytical and problem solving skills.
- Understanding of data quality and information flow between business applications.
- Strong organizational skills and ability to manage multiple priorities.
- Excellent communication skills.
- Continuous improvement mindset.
Nice to Have
- Experience with Vitally or similar Customer Success platforms.
- Experience with workflow automation tools such as Zapier, Make, n8n, Workato.
- Familiarity with APIs, integrations, or low code automation.
- Experience using AI tools such as ChatGPT, Claude, GitHub Copilot.
- Experience with reporting tools such as Looker, Sigma, Tableau, or Power BI.
- Basic SQL knowledge.
- Experience supporting SaaS go to market organizations.
Interview Process
- Round 1: 30 minute discussion with Hiring Manager.
- Round 2: 60 minute live technical assessment.
- Round 3: Series of 45 minute chats with the team (max 3 hours).
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