Systems Implementation Consultant

Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through remote Teams sessions.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• Recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.
• Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes.
• Independently configure system modules and workflows based on approved client requirements, ensuring alignment with implementation best practices.
• Conduct data validation and conversion analysis, including field-level reconciliation, exception handling, and coordination with clients on data correction activities.
• Develop and execute client-specific test plans, validating configuration, integrations, and reporting outputs prior to go-live.
• Troubleshoot technical and functional issues of moderate complexity, identifying root causes and collaborating with Support or Development on resolution paths.
• Create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues or work with the Support or Development departments to resolve.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how to” guides.