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Product Owner

Tyler Technologies
IND
Full-time
Mid · 4+ years experience
Onsite
Discovered 2 days ago
JIRAConfluenceiOSAndroidPWAAPIs
Free

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Responsibilities

  • Product Strategy & Discovery
  • Understand customer business processes and operational challenges.
  • Participate in Joint Application Design (JAD) sessions when product expertise is required.
  • Analyze customer pain points and identify opportunities to improve the platform.
  • Recommend solutions using existing platform capabilities whenever possible.
  • Identify feature gaps and define new product enhancements.
  • Balance customer-specific requests with long-term product strategy.
  • Partner with Product Leadership to prioritize roadmap initiatives.
  • Product Definition
  • Create and manage Product JIRA stories and epics.
  • Write clear functional requirements and acceptance criteria.
  • Define workflows, user experiences, and business rules.
  • Collaborate with UX and Engineering on solution design.
  • Review Business Requirement Documents (BRDs) and proposed workflows.
  • Ensure solutions align with platform architecture and long-term scalability.
  • Cross-Functional Collaboration
  • Partner closely with Customer Success throughout client implementations.
  • Provide guidance on platform capabilities and best practices.
  • Support workflow discussions and solution design.
  • Work closely with Engineering during development and implementation.
  • Clarify requirements and answer functional questions throughout the development lifecycle.
  • Participate in sprint planning, backlog refinement, and feature reviews.
  • Feature Delivery
  • Own product features from concept through release.
  • Validate completed features before release.
  • Perform functional testing alongside Engineering.
  • Ensure delivered functionality meets customer and business requirements.
  • Communicate feature readiness, timelines, and release updates to Customer Success.
  • Customer Partnership
  • Act as the product subject matter expert during strategic customer discussions.
  • Help evaluate implementation approaches.
  • Translate customer feedback into actionable product improvements.
  • Support complex client implementations requiring product expertise.
  • Continuous Product Improvement
  • Monitor customer feedback and adoption trends.
  • Identify opportunities to improve usability, workflows, and platform capabilities.
  • Recommend enhancements that increase scalability and reduce implementation effort.
  • Contribute to long-term product vision and roadmap planning.

Qualifications

  • Required
  • 4+ years of Product Management experience within enterprise SaaS.
  • Experience gathering and translating business requirements into product features.
  • Experience writing user stories, epics, and acceptance criteria.
  • Strong understanding of Agile methodologies.
  • Experience working with Engineering teams throughout the software development lifecycle.
  • Excellent analytical and problem-solving skills.
  • Strong verbal and written English communication.
  • Ability to manage multiple initiatives simultaneously.
  • Experience using Jira and Confluence.
  • Preferred
  • Experience with configurable enterprise software platforms.
  • Experience supporting customer implementations.
  • Familiarity with mobile applications (iOS, Android, or PWA).
  • Experience with workflow-based or inspection-based applications.
  • Basic understanding of APIs, integrations, and data mapping concepts.
  • Experience working with U.S.-based customers.
  • Familiarity with 508 Compliance.
  • Success in this Role
  • A successful Product Manager will:
  • Understand customer problems before proposing solutions.
  • Maximize the use of existing platform capabilities before requesting new development.
  • Deliver clear, actionable product requirements to Engineering.
  • Help Customer Success implement solutions efficiently.
  • Continuously improve the platform based on customer feedback and market needs.
  • Balance short-term customer needs with long-term product strategy.
  • Build strong partnerships across Product, Customer Success, and Engineering.
  • Working Model
  • Core collaboration hours: 3:00 PM IST – 12:00 AM IST
  • Regular interaction with U.S.-based Product, Engineering, and Customer Success teams.
  • Participation in customer meetings as needed.

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