workday
Systems Engineer - Networking
Calix
Bengaluru, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
XMLSOAPRESTHTTPSTUNNAT
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
XMLSOAPREST
Key Skills for This Role
XMLSOAPRESTHTTPSTUNNAT
Full Job Posting
Roles and Responsibilities:
- This position will provide escalation support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities.
- The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
- The candidate will be responsible for creating technical documentation to aid in knowledge sharing for both internal and external audiences
- Provide customer perspective cross functionally across internal teams, including Executive level.
- Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
- The candidate must be passionate about solving customer technical product issues with a constant drive for technical knowledge and growth.
- Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
- The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines.
- Focusing on our Revenue Edge portfolio, this position will be working with our Cloud and Cloud-Connected Wi-Fi Premises equipment.
- Working with cutting edge hardware and software by supporting our Early Adopter customers for new products and services.
Qualifications and Skills:
- We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.
- 5+ years of technical support and/or escalation support experience, with background in Networking or Software Applications
- Strong troubleshooting and problem-solving skills are a must
- Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Calix
Staff Engineer Solution Test
, IND
SeniorFull-time
Calix is seeking a Staff Engineer to design and execute end-to-end solution testing for telecom access products and customer deployment scenarios. The role focuses on test automation, NMS/EMS APIs and GUIs, networking an
Discovered 1 weeks agoView →
RVP, Sales - Global Service Providers (United Kingdom)
, GBR
SeniorFull-time
Discovered 2 weeks agoView →
Channel Enablement Manager
, USA
Discovered TodayFull-time
Cloud FinOps Engineer
Bengaluru, IND
Discovered 1 weeks agoFull-time
Senior Software Test Engineer
Bengaluru, IND
Discovered 1 weeks agoFull-time
Lead Oracle Solution Engineer
Bengaluru, IND
Discovered 1 weeks agoFull-time
Staff Engineer Solution Test
, IND
Discovered 1 weeks agoFull-time
Staff Data Scientist
, USA
Discovered 2 weeks agoFull-time
Staff Software Engineer, AI/ML
, IND
Discovered 2 weeks agoFull-time
RVP, Sales - Global Service Providers (United Kingdom)
, GBR
Discovered 2 weeks agoFull-time