icims
Systems Engineer
oneadvanced
GBR
Onsite
Discovered 2 weeks ago
Infrastructure servicesCloud servicesModern workplace servicesIncident responseITIL v4ServiceNow
Free
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Infrastructure servicesCloud servicesModern workplace services
Role Overview
The IT Managed Services business supports customer innovation, transformation, and new opportunities.
The Technical Operations function delivers enterprise-grade, 24x7x365 technical support to mid-market customers across public and private sectors.
Operations use a shared services model aligned with ITIL v4 and enabled by ServiceNow, automation, and generative and agentic AI.
Key Skills for This Role
Infrastructure servicesCloud servicesModern workplace servicesIncident responseITIL v4ServiceNow
Full Job Posting
Role Overview
The IT Managed Services business supports customer innovation, transformation, and new opportunities.
The Technical Operations function delivers enterprise-grade, 24x7x365 technical support to mid-market customers across public and private sectors.
Operations use a shared services model aligned with ITIL v4 and enabled by ServiceNow, automation, and generative and agentic AI.
Responsibilities
- Provide proactive management and incident response across infrastructure, cloud, and modern workplace services.
- Support customers through 24x7 operations squads within the technical operations function.
Requirements
- Ability to work in a 24x7 technical operations environment supporting infrastructure, cloud, and modern workplace services.
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