icims
Service Desk Analyst
oneadvanced
Birmingham, GBR
Onsite
Discovered 2 weeks ago
Service desk supportIT incident supportService request handling1st and 2nd line supportManaged service provider environmentCustomer service
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Service desk supportIT incident supportService request handling
Role Overview
The employer is seeking a proactive and customer-focused Service Desk Analyst.
The role is based within a Managed Service Provider environment using a shared support model.
The analyst will support multiple customers across a diverse range of industries.
Key Skills for This Role
Service desk supportIT incident supportService request handling1st and 2nd line supportManaged service provider environmentCustomer service
Full Job Posting
Role Overview
The employer is seeking a proactive and customer-focused Service Desk Analyst.
The role is based within a Managed Service Provider environment using a shared support model.
The analyst will support multiple customers across a diverse range of industries.
Responsibilities
- Act as the first point of contact for IT incidents, service requests, and customer queries.
- Deliver high-quality 1st and 2nd line support.
- Support multiple customers through a shared service desk model.
Requirements
- A proactive approach to service desk work.
- A customer-focused approach to supporting users and customers.
- Ability to deliver high-quality 1st and 2nd line support.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at oneadvanced
Bid Manager
Bengaluru, IND
Senior
OneAdvanced is seeking an experienced, customer-focused Bid Manager to lead complex competitive bids across a multi-sector business. The role owns the bid process from qualification through submission and requires proven
Discovered 2 weeks agoView →
Sales Support Manager
Bengaluru, IND
Manager
A software company is seeking a Sales Support Manager to provide strategic operational support, troubleshoot customer issues across accounts, and help drive sales-team performance. The role reports to the Head of Sales O
Discovered 2 weeks agoView →
Systems Engineer
, GBR
The employer is seeking a Systems Engineer for a technical operations environment supporting mid-market customers. The role involves proactive management and incident response across infrastructure, cloud, and modern wor
Discovered 2 weeks agoView →
Principal Product Manager - Payroll
Birmingham, GBR
Senior
OneAdvanced is seeking a Principal Product Manager to lead long-term product, customer, commercial, and technology strategy across payroll and adjacent product workflows. This senior individual contributor will shape inv
Discovered 2 weeks agoView →
Legal Counsel - Commercial
Birmingham, GBR
OneAdvanced is seeking a Legal Counsel to provide practical, commercially focused legal guidance across UK and Ireland business activities. The role supports contract negotiation, legal risk management, and strategic dec
Discovered 2 weeks agoView →