Systems Engineer

Work as a systems engineer with two to four years of experience providing service desk support incident management and application support for AI enabled chatbot and networking environments ensuring high availability and reliable user experience for product lifecycle management processes in a hybrid work model during day shifts with no travel requirements.

• Provide responsive service desk support to resolve end user issues in a timely manner while maintaining a strong customer focus and clear communication to reduce downtime and improve productivity for global teams.
• Troubleshoot systems and applications that underpin AI enabled chatbot solutions by identifying root causes of issues and coordinating fixes that maintain consistent and reliable conversational performance for business users.
• Monitor networking related incidents that affect service desk supported applications and coordinate with cross functional teams to restore normal service operations while minimizing disruption to business processes.
• Manage incident queues by categorizing prioritizing and documenting each ticket with clear resolution notes that improve traceability knowledge reuse and continuous improvement of support workflows.
• Collaborate with product lifecycle management stakeholders to understand system dependencies and support requirements ensuring that PLM applications remain stable secure and aligned with business release schedules.
• Investigate recurring application support incidents by analyzing patterns proposing preventive measures and implementing configuration or process changes that reduce incident volume over time.
• Coordinate with development and infrastructure teams to validate fixes and patches for AI enabled chatbot and PLM solutions before deployment ensuring that changes meet functional expectations and do not introduce regressions.