Desktop Support Engineer

with ticket management systems such as ServiceNow, Remedy, Jira Service Management, or similar platforms.

Knowledge of Active Directory, user account administration, and access management.

Familiarity with Microsoft 365 applications and enterprise productivity tools.

Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.

with device imaging, deployment, and endpoint management tools.

Strong analytical and problem-solving abilities.

Excellent verbal and written communication skills.

Ability to manage multiple priorities while maintaining high levels of customer satisfaction.

• 2-5 years of experience in Desktop Support, IT Support, Service Desk, or End User Computing environments.
• Strong experience supporting Windows operating systems.
• Hands-on experience troubleshooting desktop, laptop, printer, and peripheral hardware issues.
• Experience with ticket management systems such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
• Knowledge of Active Directory, user account administration, and access management.
• Familiarity with Microsoft 365 applications and enterprise productivity tools.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Experience with device imaging, deployment, and endpoint management tools.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining high levels of customer satisfaction.

• ITIL Foundation certification preferred.
• Experience supporting enterprise endpoint management platforms such as Microsoft Intune, SCCM/MECM, or equivalent.
• Knowledge of cybersecurity and endpoint compliance practices.
• Experience working in a large enterprise or managed services environment.
• Familiarity with asset management and software license management processes.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs.

Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Wayne, PA, USA.

The working arrangements for this role are accurate as of the date of posting.

This may change based on the project you’re engaged in, as well as business and client requirements.

Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways.

Don't hesitate to apply, even if you only meet the minimum requirements listed.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer.

Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

If you require accessibility assistance applying for open positions in the US, please send an email with your request to CareersNA2@cognizant.com