Systems and Network Engineer

Job requirements

• Minimum 2-3 years of experience in IT Support, Network Support, Systems Administration, or a similar role.

• Experience providing Level 1-2 support in a business environment.

• Good troubleshooting skills across computers, software, user access, networks, and common IT systems.

• Working knowledge of TCP/IP, DNS, DHCP, VLANs, routing and switching, VPNs, NAT, and firewall fundamentals.

• Experience supporting Windows desktops and basic Windows Server tasks.

• Some experience with Linux operating systems and virtualization technologies.

• Experience supporting Microsoft 365 services.

• Good written and verbal communication skills, with the ability to explain technical issues in plain English.

• Good documentation, organisation, and customer service skills.

• Experience with Fortinet technologies, including FortiGate, FortiSwitch, FortiAP, or FortiAnalyzer.

• Experience with Microsoft Azure and/or AWS.

• Familiarity with Microsoft Intune or another endpoint management platform.

• Basic understanding of cybersecurity operations and security best practices.

• Experience with monitoring, alerting, ticketing, or IT Service Management (ITSM) platforms.

• Basic scripting or automation experience using PowerShell, Python, or Bash.

• CCNA

• Fortinet FCA or FCP

• Relevant Microsoft, CompTIA, or cloud certification

Job responsibilities

• Provide Level 1-2 support for laptops, desktops, mobile devices, printers, meeting rooms, and other IT equipment.

• Help users with Windows, Microsoft 365, Teams, Outlook, SharePoint, OneDrive, software, passwords, access, and connectivity issues.

• Set up equipment and accounts for new starters, and complete IT tasks for leavers.

• Record, update, and resolve support tickets. Escalate more complex issues to the appropriate team or vendor.

• Keep the IT asset register and equipment records up to date.

• Provide clear, friendly, and professional support to users.

• Help maintain LAN, WAN, wireless, Internet, and VPN services.

• Support switches, routers, wireless access points, firewalls, and SD-WAN technologies.

• Troubleshoot common TCP/IP, DNS, DHCP, VLAN, NAT, routing, switching, and VPN issues.