IT Support Engineer

Job requirements

• Experience in IT support, service desk, desktop support, systems support, or a similar hands-on role.

• Strong troubleshooting skills and the patience to work through problems methodically.

• Experience supporting Microsoft 365 and modern workplace technologies.

• Practical exposure to identity, device or endpoint administration, ideally including Entra ID and Intune.

• Experience supporting Windows devices and applications.

• Clear, friendly communication with people who have different levels of technical confidence.

• A service mindset without a script. You listen, use judgement, and adapt your support to the person and situation.

• Good organisation and attention to detail across tickets, access, devices and documentation.

• A habit of taking ownership and following through rather than passing problems around.

• Curiosity, sound judgement and a willingness to learn across a broad technology environment.

• Experience supporting Linux workstations or users.

• Exposure to Azure, networking, infrastructure administration, scripting, or automation.

• Experience in research, engineering, semiconductors, scientific or another deep-tech environment.

• Familiarity with Microsoft Defender, Purview, Copilot or AI-enabled workplace tools.

• Exposure cybersecurity controls, IT service management practices, or regulated environments.

• People know where to go for help and feel looked after when something goes wrong.

• New starters receive the right equipment and access without unnecessary friction.

• Common issues are resolved quickly, documented clearly, and reduced over time.

• Device, access, and asset records are dependable.

• The IT & Infrastructure Manager can rely on you to own operational work and contribute to larger priorities.

• The in-house support capability becomes more consistent, scalable, and useful as Diraq grows.

Job responsibilities

• Provide responsive first- and second-line support across hardware, software, user access, collaboration tools and connectivity.

• Own issues through resolution, keeping people informed and escalating complex problems to the IT & Infrastructure Manager when needed.

• Set up new starters for success, including device provisioning, account creation, access, and a smooth first-day technology experience.