Systems Analyst I

Key Duties and Responsibilities

• Build and fine-tune machine learning, deep learning, or large language models (LLMs)
• Connect AI tools and APIs into existing software applications and enterprise infrastructure
• Validate models for accuracy, security, performance, and bias before deployment
• Work alongside data scientists, product managers, and engineers to align AI solutions with company goals
• Project work implementing new software and tools
• Communicate with users, vendors, and IT in a professional manner
• Attend meetings as required and provide regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
• Assist with other projects and tasks as required
• General. To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and Experience. This position typically requires prior technical support experience and the ability to effectively troubleshoot and support hardware and software systems in a professional environment.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or an equivalent combination of education and experience.
• Three (3) or more years of technical experience supporting hardware and software systems.
• Experience utilizing an ITSM ticketing system to manage incidents, service requests, and support activities.
• Experience working with third-party vendors to coordinate support, resolve issues, and implement solutions.
• Ability to work flexible and extended hours as business needs require.

Knowledge, Skills, and Abilities.