Systems Administrator

Responsibilities

• Strategy & Planning
• Create and maintain system configuration, and troubleshooting documentation as needed
• Review all policies and procedures and ensure they are being adhered to
• Proactively troubleshoot and test application performance for potential bottlenecks and identify areas for continual improvement
• Operational Management
• Provide 2 nd & 3rd level IT support and participate in the scheduled on-call rotation
• Lead vulnerably mitigation and scheduled system patching cycles
• Actively claim, triage, and resolve IT tickets and contribute to the teams overall SLA matrixes
• Configure, install, hardware upgrade and review infrastructure systems to ensure their smooth and reliable operation for fulfilling business objectives and processes
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices as needed
• Participate in outage/incident bridge calls as needed
• Hands on administrating infrastructure services including but not limited to Microsoft Active Directory and Entra ID, Azure, Server Deployment, Citrix, Microsoft 365, Nutanix, VMware, Veeam Backup, Nutanix, Microsoft Intune, MFA and any other duties assigned by the manager.
• Administer Azure and AWS, including license management, platform deployment and connectivity
• Assists with maintaining and administration of spam filter systems.
• Monitors and analyzes infrastructure systems and business applications for advanced notification of potential issues and identify and recommend proactive resolutions
• Ensures infrastructure systems and applications are compliant to meet the highest levels of security and data integrity
• Coordinate with vendors and other IT personnel for problem resolution
• Perform installation and migration of systems and services at branch locations
• Project Management
• Follow assigned project tasks and commit to timelines
• Provide weekly status update on all assigned projects tasks