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Systems Administrator
ManTech International
Chantilly, USA
Full-time
Entry · 1+ years experience
Onsite
USD 71400-118700 yearly / year
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Description & Requirements
- MANTECH seeks a motivated, customer-oriented Systems Administrator to join our team in Chantilly, VA . This is an onsite position.
- The administrator will support the installation, operation, and maintenance of all current and future Information Systems. This position is a part of a centralized team of systems administrators.
Responsibilities include, but are not limited to
- Maintain and troubleshoot customer Windows workstations both on-site and remotely while providing day-to-day administrative support, including user access management, software installations, and file restores.
- Resolve incoming service tickets using diagnostic techniques, walking customers through step-by-step problem-solving processes to ensure high-quality, timely resolutions.
- Track, route, and escalate complex issues to appropriate support teams, maintaining end-to-end oversight to guarantee complete incident resolution and customer satisfaction.
- Log all service requests, system incidents, and maintenance tasks accurately in defined tracking software to maintain compliance with standard operating procedures.
- Author, review, and update standard operating procedures, technical manuals, and operational documentation using Microsoft Office applications.
- Proactively learn fundamental operations of new software and hardware equipment to adapt to evolving technical environments and customer needs.
- Deliver exceptional customer service through clear written and oral communication, maintaining a professional demeanor while working independently or collaboratively with team members.
Minimum Qualifications
- Bachelor’s degree in Computer Science or related field with 1+ years of experience in Information Technology
- Experience with Microsoft Windows 2008/2012/2016 Servers, Microsoft Windows 10, Microsoft Office 2007/2010/2016
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