Systems Administrator Advisor, Shift 2

Peraton is seeking an entry level Systems Administrator (Shift 2) to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client’s global missions.

This position performs Shift work to cover the 24X7 Operations.

• Provide end-user technical support to all clients.
• Provide technical support for computers and associated networks.
• Install, troubleshoot, service, and repair personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors as assigned.
• Perform basic system administrator functions such as network user creation and password resets.
• Escalate issues quickly and efficiently in accordance with Technical Impact Service Level Agreements (SLAs).
• Maintain network diagrams and circuit records, maintain trouble logs, and instruct users in the use of computers.
• Investigate information, network, and communications needs of users and make recommendations regarding software and hardware purchases.
• Perform basic PC, PBX, and network software programming.
• Maintain equipment, systems, and conduct testing and troubleshooting.
• Troubleshoot to proactively resolve issues and their root causes and respond to technical requests for support.
• Assess ongoing user experience and take action to resolve issues or to make enhancements.
• Support the development, implementation and maintenance processes, procedures, test cases, test results, issue resolutions, performance analysis, and user guidelines/ instructions documentation.
• Demonstrate and maintain strong customer service skills.
• Serve as the back up to the Infrastructure Service Lead as necessary.

Position is Contingent on Contract Award

• Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass a Poly clearance.