System Support Analyst

In this role you will lead the ongoing improvement of the City Services asset maintenance and management system, supporting road infrastructure, parks and open space operations. You'll analyse business processes, coordinate user testing, develop performance reporting, and deliver system improvements that enhance operational efficiency and service delivery.

Key responsibilities include:

Work closely with stakeholders, technicians and managerial staff to provide data and performance information to enable efficient and effective service delivery.

Evaluate business processes, anticipate requirements, identify areas for improvement, develop and implement system solutions and business improvements.

Ensure service levels for each service delivery type are incorporated into the system in a format to suitable for data mining.

Collate and analyse critical information and develop reports to measure field operations performance.

Provide leadership, training, coaching and guidance to Supervisors and field staff.

Identify and develop business cases to support the implementation of technology solutions to further enhance productivity and efficient service delivery.

Prioritise initiatives based on business needs and requirements, including managing competing resources and priorities.

About you To be successful in this role, you will have extensive demonstrated knowledge and technical skills with computerised asset maintenance and management systems and procedures.

Essential Experience:

Ability to achieve high levels of system user and stakeholder understanding, solution development and satisfaction in an environment with high work volume, strict deadlines and competing client priorities.

Substantial relevant experience in data collection, analysis and creating and managing performance reports from system data

Demonstrated achievement in a relevant area of project management delivering computerised maintenance management systems and technology solutions with substantial experience in a similar role.

Ability to identify, recommend and support the implementation of business improvements and implement maintenance procedures.

Planning, organising and time management skills to effectively establish the priority schedule and manage project tasks, projects and conflicting work demands to ensure work priorities are completed independently and on time.

If this sounds like the role for you, then click apply now!

A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer!

Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx to view all the benefits to you working at the City.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.