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betterteam

System / Network Technician

Custom Computer Specialists
The Bronx, USA
Full-time
Mid
Onsite
USD 45000-53000 yearly / year
Discovered 1 weeks ago
Microsoft Office SuiteWindowsMac
Free

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Key skills for this role

Microsoft Office SuiteWindowsMac
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  • Conduct wired network surveys and document workstation environments across campus.
  • Support migration of desktops, laptops, and network-connected devices.
  • Perform wireless surveys and assist with wireless connectivity troubleshooting.
  • Provide post-migration technical support to staff and administrators.
  • Diagnose, document, and resolve hardware, software, and network-related issues.
  • Troubleshoot wired and wireless network access and connectivity problems.
  • Monitor, manage, and update tickets within the ticketing system.
  • Provide in-person deskside support for hardware and software issues.
  • Follow up on completed tickets to ensure customer satisfaction.
  • Support Microsoft Office applications in both Windows and Mac environments.
  • Build positive relationships with end users while delivering white-glove support.
  • Maintain professionalism when supporting frustrated or escalated users.
  • Participate in campus-wide walkthroughs, surveys, and migration activities.
  • Perform additional job-related duties as assigned.
  • Experience in hardware and network support.
  • Strong troubleshooting experience with desktops, laptops, and network-connected devices.
  • Understanding of wireless networking and wireless device connectivity.
  • Experience troubleshooting wired and wireless network issues.
  • Strong customer service and interpersonal communication skills.
  • Ability to accurately document technical issues and resolutions.
  • Excellent organizational and time management skills.
  • Ability to work independently and remain active throughout campus environments.
  • Strong work ethic and attention to detail.
  • Proficiency with Microsoft Office Suite in both Windows and Mac environments.
  • CompTIA Network+ Certification.
  • CCNA Certification.
  • Experience working in healthcare, higher education, or research environments.

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