Helpdesk Support Technician

• Effective communication skills, both verbal and written with emphasis on timely response.
• Ability to communicate technical information clearly and concisely to both technical and non-technical users.
• Ability to provide excellent customer service and build positive relationships with users.
• Possession of strong organizational skills.
• Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications) preferred.
• In-depth knowledge of desktop hardware components and peripherals.
• Experience with various operating systems (Windows, macOS, etc.) and their administration.
• Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
• Understanding basic security concepts and practices.
• Ability to manage difficult situations professionally.
• Ability to work both independently and collaboratively as part of a team.
• Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
• Strong attention to detail, ensuring accuracy and precision in all tasks.
• Required: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
• Ability to lift and move equipment weighing up to 50 lbs. independently.
• Capability to transport equipment between floors and outlying buildings as needed.
• Must have reliable transportation to support on-site duties and client needs.
• Ability to provide on-site support during the client’s working hours (7:30 AM – 4:00 PM), five days a week.
• Ability and willingness to provide after-hours technical assistance to support meetings.
• Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette

• Competitive salaries
• Comprehensive benefits including: Medical and dental plans Company paid vision and short and long term disability plans Flexible spending programs including Healthcare, Dependent Care, Transit and Parking 401K with employer match Tuition reimbursement Onsite fitness center (or gym membership reimbursement for client or satellite based employees) Company paid life Insurance Paid holidays and vacation Technical certification gift card rewards program
• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!

We are great place to start your IT career!

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.