System Analyst – Zena Batch Support

Monitor and support End-of-Day (EOD) batch execution processes.

Execute and manage batch jobs through the Zena Scheduler.

Validate job dependencies, schedules, calendars, and prerequisite conditions.

Monitor batch workflows and ensure all jobs complete successfully within defined timelines.

Analyse batch execution logs and identify failures or performance bottlenecks.

Execute batch testing activities in the Acceptance (UAT) environment.

Process sample test data and verify output results.

Validate file transfers, script execution, notifications, and automation workflows.

Generate and review output files, execution logs, and test evidence.

Ensure batch processes meet release readiness criteria prior to Production deployment.

Investigate batch failures and identify root causes.

Review scheduler logs, application logs, and system logs for troubleshooting.

Coordinate with application, infrastructure, and testing teams to resolve issues.

Document corrective actions and recovery procedures prior to job re-execution.

Ensure timely communication of critical incidents and execution failures.

Maintain batch execution records and testing evidence.

Prepare execution status reports and support release sign-off activities.

Create and update operational support documents, runbooks, and troubleshooting guides.

Ensure compliance with operational and change management standards.

3-5 Years

Batch processing concepts

Job dependencies and workflows

EOD EOM/EOQ/EOY batch monitoring

File transfer mechanisms

Scheduler calendars and triggers

Production support processes

Ability to analyse batch execution logs and troubleshoot failures.

Knowledge of Unix/Linux commands and shell script execution.

Understanding of application-to-scheduler integration.

The candidate should be able to:

Understand where a job is initiated and where the associated scripts are executed.

Analyse complete batch job flow and dependency chains.

Differentiate between various job and batch types.

Monitor and validate end-to-end batch executions.

Troubleshoot scheduler-related failures and execution issues.

Handle batch reruns and recovery activities following operational procedures.

The System Analyst should have working knowledge of:

Identifying failed job statuses in Zena Scheduler.

Reviewing and analysing error logs and execution details.

Triggering notifications to support and testing teams.

Performing impact analysis and root cause identification.

Documenting corrective actions and recovery steps.

Coordinating job reruns after issue resolution.

Ensuring successful batch completion following recovery actions.

Strong analytical and troubleshooting skills

Attention to detail

Excellent communication and stakeholder management

Ability to work in a shift-based support environment (if required)

Problem-solving mindset

Ownership and accountability for batch operations

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.