System Administrator, Level 2

As a System Administrator Level 2, you will provide hands-on support for the implementation, troubleshooting, maintenance, and optimization of enterprise IT systems supporting mission-critical operations.

You will manage system infrastructure, ensure system availability and performance, and support users through Tier 1 and Tier 2 incident resolution.

This role requires deep technical expertise in Linux and Windows environments, virtualization platforms, automation, and secure system operations.

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Manage daily configuration, operation, and sustainment of system infrastructure
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
• Support day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices
• Assist users in accessing and effectively using IT systems
• Support escalation efforts and communicate system status to agency management and internal customers
• Provide detailed analysis and feedback for escalated incidents and system issues
• Support dispatch systems and remain engaged through resolution of hardware and system problems
• Configure, manage, and maintain UNIX/Linux and Windows operating systems
• Install, load, and maintain operating system software and patches
• Implement operating system enhancements to improve system reliability, availability, and performance
• Optimize system operations, resource utilization, and perform capacity planning
• Troubleshoot complex system issues across hardware, software, and virtualized environment
• Strong experience administering Red Hat Enterprise Linux (RHEL) environments
• Experience designing, installing, configuring, and sustaining Linux-based systems
• Proficiency with automation and scripting for configuration management, backup, and restoration (e.g., Bash, Perl)