System Administrator

Execute end-to-end production project setup in Phoenix OneCase — including portfolio/program/project structure, obligated funding, period of performance, branding, and project-level configuration — following established checklists with precision and discipline. Build data-driven application forms with conditional logic, validation rules, repeating question blocks, option sets, and help text that accurately capture program requirements without custom development. Configure application workflow — stages, statuses, stage dependencies, denial and withdrawal reasons, QAQC queues, and assignment rules — to support full grant lifecycle management. Administer roles and permissions using an additive role design model, including field-level and feature-level access, Azure AD-synced user provisioning, and applicant account policies. Validate every configuration in sandbox environments through test applications and seeded data before promoting changes to production. Rapidly assemble demo and proof-of-concept environments for prospective clients using reusable configuration templates, tailoring forms, workflow, and branding to each program context in compressed timelines. Maintain a growing library of reusable template configurations representing common program types, shortening demo turnaround and supporting business development efforts. Serve as the front-line resource for configuration-related troubleshooting across production projects, documenting issues and resolutions and keeping configuration records current. Collaborate with the Product Owner and business analysts to translate program requirements into platform configuration, escalating development gaps to the product backlog as appropriate. Function as a backup configurator for the Configuration Lead when needed, and support compliance objectives including accessibility (ADA/WCAG) and SOC 2-aligned practices in all configurations. What You Need to Succeed Required Bachelor's degree in information systems, business administration, public administration, or a related field; equivalent experience will be considered. 3+ years administering and configuring a SaaS or low-code/no-code business platform — such as grants management systems, case management systems, Salesforce, ServiceNow, Power Apps, or Dynamics — including forms, workflow, and role/permission setup. Demonstrated ability to translate business and program requirements into platform configuration without writing custom code; experience managing configuration across sandbox and production environments with structured testing and validation practices. Strong documentation habits and comfort owning setup checklists, configuration records, and change logs across complex multi-program environments. Ability to listen carefully, ask clarifying questions, and convert nuanced program or stakeholder requirements into accurate, functional configuration — getting the details right the first time. Comfortable shifting between production-level change discipline and fast-turnaround demo builds, matching the appropriate pace and rigor to each workstream. Nice to Have Experience with grants management platforms, HUD CDBG-DR or other federal disaster recovery programs, or government case-management systems. Familiarity with Azure AD user administration, payment gateway configuration (Stripe, PayPal, or Authorize.Net), and basic HTML for letter and notification templates.

supporting sales engineering, client demonstrations, or proof-of-concept engagements in a platform or technology context.

Familiarity with Azure DevOps for backlog collaboration and wiki-based documentation.

Exposure to accessibility standards (WCAG) and SOC 2 compliance requirements in a SaaS or platform environment.

The approximate compensation range for this position is $90,000 to $110,000. This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location. Why Choose Us Medical, dental, vision insurance 401(k) Retirement Plan Health Savings Account (HSA) Flexible Spending Account (FSA) Life, AD&D, short-term, and long-term disability Professional and personal development Generous paid time off Commuter and wellness benefits Company Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world’s most complex infrastructure challenges for more than 85 years with a legacy of expertise, experience, innovation and integrity. Based in Pittsburgh and with over 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous. We provide visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status quo and share a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life. We Make a Difference. Michael Baker International is proud to be an Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, creed, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, familial status, pregnancy or childbirth, genetic information, disability, protected veteran status, status with regard to public assistance, or membership or activity in a local human rights commission, or any other legally protected status. EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination. *It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *There is no current application deadline. Michael Baker will continue to accept applications on an ongoing basis until the position is filled or no longer needed.