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Key skills for this role
Infrastructure Management – Maintain and optimize internal networks (LAN/WAN, VPN, Wi-Fi) and cloud environments (AWS, Azure, or Google Cloud).
User Support & Helpdesk – Provide Tier 1–3 technical support to employees, ensuring minimal downtime and efficient issue resolution.
Security & Compliance – Implement and monitor cybersecurity measures including firewalls, endpoint protection (EDR), MFA, and regular patching.
SaaS Administration – Manage internal tools and platforms such as Azure and Microsoft 365.
Onboarding & Offboarding – Handle employee lifecycle activities including laptop provisioning (Mac/Windows), account setup, and asset recovery.
Asset Management – Track hardware/software inventory and manage vendor relationships for procurement and licensing.
System Monitoring & Maintenance – Ensure uptime, performance monitoring, and proactive issue resolution across systems.
Compliance & Governance Adherence – Ensure IT practices align with internal policies, security standards, and compliance requirements.
Company Culture & Professional Growth – Promote collaboration, continuous learning, and adherence to organizational values.
Bachelor’s degree in Information Technology, Computer Science, or a related field
CompTIA Network+/Security+, AWS Certified Cloud Practitioner, CCNA, or equivalent
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3+ years of experience in IT Support or Systems Administration
Understanding of IT infrastructure management, system administration, and security best practices. Ability to manage end-to-end IT operations in a fast-paced environment.
Experience working in small-to-medium business (SMB) environments with end-to-end IT ownership
Ability to take operational and tactical decisions
Strong problem-solving and troubleshooting skills
Adaptability to new technologies and environments
Strong communication skills (verbal and written)
Cross-functional collaboration and stakeholder management
Ownership and accountability for IT operations
This role requires a high level of integrity and adherence to security and compliance standards. The candidate is expected to ensure data protection, follow IT governance policies, and proactively report risks or gaps in systems and processes.
Develops software solutions for hospitality, travel, and logistics industries.
Visit company websiteJobs and hiring trendsFull-time
Mid · 3+ years experience
Onsite
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