Switchboard Operator

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.

• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.

• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.

• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.

• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.

• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.

• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.

• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

• 0-2 years of experience in customer service, call center, or healthcare setting required

• 1-2 years of switchboard experience preferred

• Proficient in operating switchboard or telecommunications equipment.

• Excellent verbal communication and customer service skills.

• Ability to manage high call volumes in a calm and professional manner.

• Strong organizational skills with attention to detail.

• Capable of handling emergency communication processes effectively.

• Knowledge of hospital policies, codes, and procedures is a plus.