Support Worker

Makes general assessment of clients to determine suitability for Victoria A.R.C. residency (i.e. obvious mental/physical impairment that would preclude residency);

Assists where possible and when appropriate , in referring clients to resources & supports;

Provides clients access to their medication and follows all procedures and policies related to resident medication;

Maintains and updates client Registry;

Accepts and records payments and balancing cash;

Controls access to the Front Desk area and ensure equipment, medication, information and supplies are safe and secure;

Attendant Duties

Acts as a mobile secure and supportive presence monitoring the 1st 2nd and 3rd floors for resident behaviour as well as basic structural and operational conditions as per Policies and procedures.

Receives and interacts with residents and visitors in a pleasant courteous manner;

Provides accurate information and client-centered support to meet the needs of the residents and visitors, in accordance to Victoria A.R.C. Policies/Procedures;

Ensures that residents and visitors are respecting and adhering Victoria A.R.C. Policies & Procedures;

Maintains a client focused attitude to support and interact with the residents at the ARC;

Conscientiously observes the confidential nature of the agency's service to its residents and visitors;

Maintains a calm and secure atmosphere in the residence through quiet unobtrusive presence;

Conducts and monitors building Health, Safety, Security and Surveillance including disposal of drug paraphernalia, removal of beverage containers and other hazardous materials.

Provides information and feedback regarding resident, security and facility concerns to the Manager;

Represents The Salvation Army to the public in a courteous and professional manner;

Monitors access to and security of, the Victoria A.R.C.;

Conducts regular rounds of the Victoria A.R.C. & conducts bed checks;

Records pertinent information according to policy on appropriate logs & other recording systems;

Reports observed maintenance needs in accordance with agency procedures;

Keeps an inventory of all supplies used or required ;

Performs room pack-outs and securely stores resident personal belongings according to policies & procedures;

Keeps Program Department storage area organized, clean and secure;

Ensures the public areas are clean and organized to Victoria A.R.C. standards;

Performs light janitorial duties when required ;

May train Casual Support Workers ;

Other Duties

Must attend all staff meetings and training seminars related to agency services if requested;

Must be prepared to participate in upgrading/training at the discretion of Program Manager;

May be assigned other related duties according to agency needs at the discretion of the Residence Manager;