Support Services Worker - Regular Casual

Report to supervisor any contravention of the legislation, standards, policies and procedures, e.g., defective equipment or hazards in the work environment.

Understand and follow guidelines for financial accountability with respect to petty cash, purchasing for the individuals and the program, individuals’ accounts etc.

Each staff member is required to keep up to date all training as required, request additional support and guidance if unsure of how to manage a situation.

At Hopewell, we recognize that core organization specific employee behaviours are fundamental to the success of our organization.

Through actions, all employees support the Mission, Vision, Values, and Principles of Hopewell. Thus, the following responsibilities

are core to all jobs at Hopewell, including this one. All employees in all jobs are expected to:

Be reliable this includes:

Being prepared to start your shift as scheduled.

Completing required tasks at appropriate times (during shift).

Following through on the directions given by the Manager.

Adhere to the guidelines and regulations established in the workplace, this includes:

Adhering to Hopewell’s Policy and Procedures (e.g., Health and Safety Guidelines, Confidentiality etc.).

Recognize, identify, and report problems, contentious issues, and serious incidents, including recommending solutions to the manager where appropriate.

Always behaving in a professional, legally, and ethically compliant manner.

Demonstrating a strong commitment to continuously improving the Quality of Life of individuals so that they may live with dignity and respect.

dignity and respect.

Complete documentation and training, this includes:

Completing necessary paperwork on shift, with high levels of data accuracy and attention to detail.

Participating in ongoing training and development and ensuring all mandatory training requirements are met and maintained.

Maintain healthy internal relationships, this includes:

Recognizing and responding to vocalized and implied needs of residents in a timely, nurturing, and professional manner, as well as working well with workplace peers/colleagues.

Maintaining a positive attitude about the workplace is critical to maintaining a pleasant relationship with residents and peers.

Directly reporting potential/actual areas of concern about residents/peers to their team leader or manager.

Work flexible hours within a variety of settings as required by the changing needs of the program and the people we support.

When required, must be able to undertake the lifting of people following guidelines for proper back care, lifting, and transferring as

required by the program.

Experience working with people with developmental disabilities, dual diagnoses, and complex behavioral needs.

University or college degree/diploma in a relevant field.

Must have a valid class G driver's license.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may be required to follow any other instructions and to perform any other related duties that may be required by the agency.

Hopewell’s story began in 1983, when John and Joanne Oosterhuis opened their farmhouse in Ariss, Ontario to children with disabilities, creating a home built on compassion, inclusion, and belonging. What started as one family’s vision has grown into a trusted organization supporting children, youth, and adults with developmental and physical disabilities across Guelph-Wellington. Today, Hopewell provides supported living, respite, and community programs that uphold the Oosterhuis family’s legacy — creating spaces where choice, belonging, and joy are at the heart of each day, and ensuring every person we serve can live a full and meaningful life.

If you’re ready to bring your skills, compassion, and abilities to a team making a difference, we’d love to hear from you. Apply today with your resume and cover letter, to learn more about the impact you’ll make, visit us here .

Hopewell Support Services is an Equal Opportunity employer and welcomes everyone to our team. Please let us know if you need reasonable accommodation during the application or interview process.