Support Services Specialist

Duties

• Incumbent typical work assignments may include the following: Manage and oversee official mail distribution and correspondence services for multiple tenant organizations, ensuring full compliance with USPS, DoD, and agency postal directives, security regulations, and handling procedures for sensitive or classified materials. Serve as a program analyst and advisor by interpreting administrative guidelines, establishing operational workflows, setting program goals and performance metrics, and evaluating service efficiency to recommend operational improvements. Conduct program oversight, audits, and compliance inspections across supported organizational units to detect and mitigate discrepancies or potential fraud, waste, and abuse; compile and submit comprehensive postage utilization and accountability reports to higher headquarters. Develop, coordinate, and deliver specialized training programs for administrative and mail-handling personnel; serve as the primary technical point of contact and liaison for resolving complex mailing, shipping, and procedural issues. Utilize automated mail management systems and office automation software to track expenditures, manage postal equipment and metering accounts, maintain accurate records, and generate administrative reports.